HOW MUCH ARE SHIPPING COSTS?
FREE Shipping on domestic orders over $30. Orders under this amount incur a $5 shipping fee.
Canadian orders will incur shipping and whatever applicable customs fees (taxes and duty) apply for the delivery province. These charges will be calculated in the checkout before order confirmation.
EXPRESS shipping FedEx 2 Day Service. This service incurs a $10 shipping fee.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Standard Shipping: Within 3 -9 working days from order despatch as a guideline.
Express Orders: 2 working days after dispatch.
Estimated delivery times are guidelines only as provided by our shippers. We cannot guarantee deliveries will arrive within these delivery windows.
DO YOU SHIP TO CANADA?
Cycology ships to Canada using the BorderGuru service that handle the freight and customs clearance.
The shipping and relevant taxes and duties charges are displayed at checkout before you confirm your order.
Your order will be delivered to your nominated address without any extra customs delays or charges.
The estimated delivery time is 4-12 business days. PO Boxes cannot be used for this service.
Please note that customs charges will vary depending upon the order value and the delivery province as local tax rates within Canada vary from province to province. Please check with your local customs office for tax rates and import fees as Cycology are unable to advise, or have any control over, customs charges.
CORRECT AND COMPLETE ADDRESS DETAILS.
Please ensure you include complete address details with your order. If delivery is to a business address, the business name and location of the recipient should be included in the address. Street number and apartment number (if applicable) are critical details, as is the correct postal code. If any of these details are missing or incorrect it is likely your order will not be delivered.
We are unable to assist in cases where an order is entered with an incorrect address however we will refund any incorrectly addressed orders that are returned to us by the carrier.
CHRISTMAS DELIVERY TIMES.
Please appreciate that this is a busy time of year for everybody. USPS and FEDEX couriers are often overloaded at this time of year, so it is advisable to allow use our Express Service for a faster delivery.