We accept returns and exchanges up to 90 days from the date of purchase.

When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange FREE.

If you decide not to buy Redo you can still return your items, but you will be responsible for the $10 cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Items cannot be returned if they have been worn (other than being tried on for size) , washed, altered or damaged.

Returned items must have the original tags correctly attached so they can be scanned back into our stock.

Please ensure any return is neatly folded into its original packaging and in its original condition so it can be re-sold.

 

How to return your item(s):

For all US delivery addresses, please use our Returns Portal to submit your return.

Where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you. Customers returning items with no tags or original packaging will be subject to a repacking fee deducted from your refund.

Please Note: Due to health and hygiene regulations, underwear that has been worn or is not in its original packaging cannot be returned. If you purchase more than one pair, we recommend trying one first before opening the rest. Socks that have been removed from their packaging, cannot be returned for a refund.

Please ensure the items you are returning are unworn, in correct original packaging and have the tags attached

Sorry we cannot exchange items, only refunds are available.

How to return your item(s):

Complete a return form which can be downloaded HERE

Insert the return form in your return package with the items you're returning.

Send to the return address below.

RETURNS ADDRESS:

Cycology Returns c/- NRI Distribution
13200 S.Broadway
Los Angeles, CA, 90061, United States

USA customers are eligible for a return label with the deduction of a $10 fee once your return has been received and processed. Please allow 7 business days from the day your parcel is delivered to our distribution warehouse for your return to be processed and your account to be credited. All refunds are credited back to your original payment method and you receive an email confirmation of your refund.

For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.

In the unlikely event that you do receive a defective item, please notify us ("Contact Us") within 7 days of receiving the item.

Please obtain the the order number beginning with CYCUS and the email of the person who purchased your gift. Once you have this information you can start the returns process on our Returns Portal

Please ensure the items you are returning are unworn, in correct original packaging and have the tags attached.